Company: Flaxbot Ltd
Effective Date: 14 October 2025
Last Updated: 14 October 2025
Contact: [email protected]
Please read these Terms and Conditions carefully before using our Services. By accessing or using Flaxbot, you agree to be bound by these Terms.
Important Notice — Not Financial Advice. Flaxbot is a financial market data analysis and automation tooling platform. Nothing on this platform constitutes financial advice, investment advice, trading advice, or any other form of regulated financial guidance. All trading decisions are made solely by you. Trading financial markets involves substantial risk of loss. You may lose some or all of your invested capital. Flaxbot accepts no responsibility for any trading losses you may incur.
In these Terms and Conditions, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Flaxbot", "we", "our", "us" | Flaxbot Ltd, a company registered in the United Kingdom, with its registered address at 6 Beech Road, Southampton, Hampshire, SO15 8RJ. |
| "Services" | The Flaxbot website at https://flaxbot.com, the Flaxbot PC software, and all related tools, features, APIs, and content made available by Flaxbot Ltd. |
| "User", "you", "your" | Any individual or legal entity who accesses or uses the Services, whether on a free or paid plan. |
| "Account" | The user account created by you to access the Services. |
| "Free Plan" | The no-cost tier of the Services with limited features as specified on our pricing page. |
| "Paid Plan" | Any subscription or upgrade to the Services for which a fee is charged. |
| "User Content" | Any strategies, scripts, bots, data, configurations, or other content created, uploaded, or shared by you through the Services. |
| "Broker Integration" | Any connection between your Account and a third-party brokerage, exchange, or trading platform established via API credentials or other means. |
| "Market Data" | Public financial data, price feeds, news, and other third-party data made available through or within the Services. |
| "Terms" | These Terms and Conditions, as amended from time to time. |
By accessing or using the Services in any way — including browsing our website, creating an Account, using any free feature, or purchasing a Paid Plan — you confirm that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy, which is incorporated herein by reference.
If you are using the Services on behalf of a company, organisation, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, "you" refers to both you individually and the entity you represent.
If you do not agree to these Terms, you must immediately cease using the Services and close your Account.
To use the Services, you must:
By using the Services, you represent and warrant that you meet all of the above eligibility requirements. Flaxbot reserves the right to refuse access to any person who does not meet these criteria.
It is your sole responsibility to ensure that your use of the Services complies with all laws and regulations applicable in your jurisdiction, including any financial services regulations that may apply to your trading activities.
Flaxbot is a financial market analysis and automation tooling platform. The Services provide users with tools to analyse publicly available financial data, market news, price feeds, and other data across multiple asset classes, including stocks and shares, foreign exchange (forex), cryptocurrency and digital assets, contracts for difference (CFDs), and other derivatives.
The Services allow users to:
Flaxbot does not manage, hold, control, or have custody of any user funds, securities, or other financial assets at any time. We do not execute trades on your behalf nor make any trading decisions for you. All trading decisions and executions are made solely by you.
We reserve the right to modify, suspend, or discontinue any feature or aspect of the Services at any time, with or without notice, and without liability to you.
The Free Plan provides access to a limited set of features as described on our website. Free Plan features may be changed, restricted, or withdrawn at any time at our sole discretion. The Free Plan is provided on an "as-is" basis with no service level commitments.
Paid Plans unlock additional features and capabilities as described on our pricing page at the time of purchase. The specific features included in each Paid Plan are subject to change, though we will endeavour to provide reasonable notice of any material reductions to features included in your active Paid Plan.
To access most features of the Services, you must create an Account. When registering, you agree to provide accurate, current, and complete information, including your name or username, and a valid email address. You must keep this information up to date.
You are solely responsible for:
Flaxbot will not be liable for any loss or damage arising from unauthorised use of your Account resulting from your failure to keep your credentials secure.
Each user may maintain only one Account. You may not create multiple Accounts to circumvent any restrictions, exploit free tier limits, or obtain unauthorised access to features. Flaxbot reserves the right to merge or terminate duplicate Accounts.
Your Account is personal to you and may not be shared with, transferred to, or used by any other person without our prior written consent. Business and developer users must ensure all authorised individuals have their own Accounts.
Current pricing for Paid Plans is set out on our website at https://flaxbot.com. All prices are displayed inclusive or exclusive of VAT as indicated, and are subject to change. We will provide reasonable advance notice of any price changes that affect your active subscription.
All payments are processed by a third-party payment processor. By making a payment, you agree to their terms and conditions. We do not store your full payment card details. You authorise us to charge your chosen payment method for all applicable fees on the billing cycle applicable to your plan.
Paid Plans are billed in advance on a recurring basis (monthly or annually, depending on your chosen plan). Your subscription will automatically renew at the end of each billing period unless you cancel it in accordance with Section 7. You are responsible for all charges incurred under your Account.
You are responsible for all applicable taxes, duties, and levies in your jurisdiction in connection with your use of the Services. Where we are required by law to collect VAT or other applicable taxes, these will be added to your invoice.
If a payment fails, we may retry the charge and/or suspend access to your Paid Plan features until payment is successfully received. We will notify you of any failed payments via the email address associated with your Account.
All purchases are final and non-refundable. Once a Paid Plan has been purchased, no refunds, credits, or pro-rata reimbursements will be issued for any unused portion of your subscription period, including where you choose to cancel your subscription, downgrade your plan, or cease using the Services for any reason.
You may cancel your Paid Plan at any time through your Account settings or by contacting us at [email protected]. Upon cancellation, your Paid Plan features will remain active until the end of your current billing period, after which your Account will revert to the Free Plan (if available) or be closed. No refund will be issued for the remaining portion of your billing period.
If you are a consumer resident in the United Kingdom, you may have a statutory right to cancel a digital service contract within 14 days of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, by accessing or using your Paid Plan features before the expiry of that 14-day period, you expressly request that we begin providing the Services immediately and acknowledge that you lose your right to cancel once the Services have been fully performed or you have begun accessing the digital content.
Please see Section 19 for further information on your consumer rights.
Notwithstanding Section 7.1, we may, at our sole discretion, issue a refund or credit in exceptional circumstances, such as a technical failure on our part that prevented access to the Services for an extended period. Any such refund or credit is made as a gesture of goodwill and does not create any obligation to provide refunds in future.
The Services allow you to connect your own accounts at third-party brokers, exchanges, and trading platforms ("Brokers") via API credentials or other integration methods. You are solely responsible for:
Flaxbot does not have custody of, or control over, your funds, securities, or any other assets held at your Broker. We are not a party to any trading relationship between you and your Broker. Any API access you grant to Flaxbot is used solely to provide the Services you request, and only to the extent of the permissions you configure.
The Services support connections to demo or paper trading accounts. Trading on demo accounts involves simulated funds and does not reflect real-market conditions. Past performance of any strategy on a demo account is not indicative of future results in live trading.
If you use automated features of the Services to interact with live Broker accounts, you accept the full risk associated with automated trading, including the risk of unintended trades, excessive order frequency, and financial losses. You are responsible for monitoring all automated activity and implementing appropriate risk management controls at the Broker level (such as stop-loss orders, position limits, and kill switches).
Flaxbot is not responsible for the availability, accuracy, reliability, or terms of any third-party Broker or exchange, and makes no representations regarding the suitability of any Broker for your purposes. Any issues with order execution, account access, or fund management are between you and your Broker.
Flaxbot is a technology platform providing data analysis and automation tools. Nothing within the Services — including any analysis outputs, data displays, automation results, community-shared strategies, or any other content — constitutes financial advice, investment advice, trading advice, tax advice, legal advice, or any other form of regulated advice or recommendation.
Flaxbot Ltd is not authorised or regulated by the Financial Conduct Authority (FCA), the Securities and Exchange Commission (SEC), the Commodity Futures Trading Commission (CFTC), or any other financial regulatory authority. We do not provide regulated financial services and are not required to be so regulated, as we solely provide analytical tools that operate on publicly available market data.
All investment and trading decisions are made solely by you, based on your own judgement, risk tolerance, financial situation, and independent research. You should seek independent financial advice from a suitably qualified and regulated professional before making any investment or trading decisions.
Trading financial instruments, including stocks and shares, foreign exchange, cryptocurrencies, CFDs, and derivatives, involves a high level of risk and may not be suitable for all investors. You may lose some or all of your invested capital. Past performance — whether of the markets, of any strategy, or of any tool within the Services — is not a reliable indicator of future results. The value of investments can go down as well as up.
Leveraged products such as CFDs and forex carry a particularly high degree of risk and can result in losses that exceed your initial deposit.
Market data, news, and other information made available through the Services is sourced from third parties and provided for informational purposes only. Flaxbot does not warrant the accuracy, completeness, timeliness, or fitness for purpose of any Market Data. You should not rely solely on data from the Services when making trading decisions.
The Services allow you to create strategies, scripts, bots, and other configurations ("User Content") and, where you choose to do so, share that User Content with other users of the platform. You retain ownership of User Content that you create.
By submitting or uploading any User Content to the Services, you grant Flaxbot a worldwide, non-exclusive, royalty-free, sublicensable licence to use, store, reproduce, display, and distribute that User Content solely to the extent necessary to operate and provide the Services, including displaying your shared content to other users.
By sharing User Content with other users of the platform, you grant those users a non-exclusive, non-transferable licence to use your shared content within the Services for their own personal or business trading analysis purposes. You may not share User Content under terms that purport to restrict other users' rights in ways inconsistent with these Terms.
By submitting User Content, you represent and warrant that:
Flaxbot does not review, endorse, or verify any User Content shared on the platform. The sharing of a strategy, script, or bot by another user does not constitute a recommendation by Flaxbot. You use any third-party User Content entirely at your own risk.
We reserve the right to remove any User Content at any time, without notice, if we determine it violates these Terms, our Acceptable Use Policy, or any applicable law. We are not obligated to monitor or moderate User Content.
By using the Services, you agree that you will not, and will not permit or assist any third party to:
A breach of this Acceptable Use Policy may result in immediate suspension or termination of your Account without notice or refund, and may expose you to legal liability. We reserve the right to report any breach of applicable law to the relevant authorities.
The Services, including all software, algorithms, source code, databases, documentation, designs, graphics, trademarks, trade names, and content created by Flaxbot ("Flaxbot IP"), are the exclusive property of Flaxbot Ltd and its licensors. All rights not expressly granted to you under these Terms are reserved.
Subject to your compliance with these Terms and payment of any applicable fees, Flaxbot grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services for your own personal or internal business purposes. This licence does not include any right to:
If you provide us with any suggestions, ideas, feedback, or recommendations regarding the Services ("Feedback"), you grant Flaxbot an irrevocable, perpetual, worldwide, royalty-free licence to use, reproduce, modify, and incorporate such Feedback into the Services or other products, without any obligation to you.
Certain components of the Services may incorporate open-source software. Such components are subject to their respective open-source licences, which are separate from and in addition to these Terms.
You retain ownership of any data, configurations, and API credentials you provide to the Services. You grant us a limited licence to process such data solely to provide and improve the Services in accordance with our Privacy Policy.
Any API keys or credentials you provide to connect Broker accounts are stored using industry-standard encryption. You are responsible for immediately revoking any API credentials that you believe may have been compromised and notifying us at [email protected].
We may use aggregated, anonymised, and de-identified data derived from usage of the Services (which does not identify you individually) for the purposes of improving the Services, conducting research, and publishing market insights.
The collection and processing of your personal data is governed by our Privacy Policy, available at https://flaxbot.com/privacy, which is incorporated into these Terms by reference.
The Services integrate with or rely upon various third-party services and data providers, including but not limited to:
Flaxbot does not control, endorse, or assume any responsibility for third-party services, their availability, accuracy, or their terms of service. Your use of any third-party service accessed through or in connection with the Services is subject to that third party's terms and conditions and privacy policies. We encourage you to review all applicable third-party terms before use.
We will not be liable for any failure, interruption, or error arising from a third-party service or data source, including any inaccuracy in Market Data or failure of a Broker Integration.
To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis, without any warranties of any kind, whether express, implied, statutory, or otherwise. Flaxbot expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
Flaxbot makes no representation or warranty that the Services will be profitable, accurate, reliable, or suitable for your trading objectives. The use of analytical tools and automation does not guarantee any particular trading outcome. All trading involves risk and you may lose money.
We do not warrant that the Services will be available at all times, uninterrupted, or free from errors, bugs, or security vulnerabilities. We may perform maintenance, updates, or emergency downtime at any time. Where possible, we will provide advance notice of planned maintenance.
Market Data provided through the Services is sourced from third parties and may be delayed, incomplete, or inaccurate. It is provided for informational purposes only and must not be relied upon as the sole basis for trading decisions.
Nothing in these Terms excludes or limits any statutory rights you may have as a consumer under UK law that cannot lawfully be excluded or limited.
To the maximum extent permitted by applicable law, Flaxbot Ltd, its directors, employees, agents, and licensors shall not be liable to you for any:
To the extent that liability cannot be fully excluded under applicable law, Flaxbot's total aggregate liability to you for all claims arising out of or relating to these Terms or the Services shall not exceed the greater of: (a) the total fees paid by you to Flaxbot in the three (3) months immediately preceding the event giving rise to the claim; or (b) £100 (one hundred pounds sterling).
The limitations and exclusions in this Section 16 reflect a fair allocation of risk between Flaxbot and users and form an essential basis of the bargain between us. They apply regardless of the form of action, whether in contract, tort (including negligence), statute, or otherwise, and even if Flaxbot has been advised of the possibility of such damages.
Nothing in these Terms limits or excludes liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited by UK law; or (d) any liability under the Consumer Rights Act 2015 to the extent applicable.
You agree to defend, indemnify, and hold harmless Flaxbot Ltd, its directors, officers, employees, contractors, agents, licensors, and service providers from and against any claims, liabilities, damages, judgements, awards, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:
This indemnification obligation will survive termination of your Account and these Terms.
You may close your Account and terminate your agreement with us at any time by contacting us at [email protected] or through your Account settings. Termination is subject to the refund policy in Section 7.
We may suspend or terminate your Account or access to the Services immediately and without prior notice if we reasonably believe that:
Upon termination of your Account:
Provisions of these Terms that by their nature should survive termination will do so, including Sections 9, 11, 12, 15, 16, 17, and 20.
We reserve the right to discontinue the Services entirely, or any part thereof, at any time. Where we discontinue a Paid Plan feature you have purchased, we will endeavour to provide reasonable advance notice and, where appropriate, a pro-rata refund at our discretion.
If you are a consumer (i.e. an individual acting outside of a trade, business, craft, or profession) resident in the United Kingdom, the following additional provisions apply:
Under the Consumer Rights Act 2015, digital services must be provided with reasonable care and skill. If we fail to do so, you may be entitled to a repeat performance or, if that is not possible, a price reduction.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you ordinarily have a 14-day right to cancel a digital services contract from the date of purchase. However, as noted in Section 7.3, if you request immediate access to the Services and begin using them within that 14-day period, you acknowledge your right to cancel is lost upon commencement of the digital content.
Nothing in these Terms is intended to, or will, affect your statutory rights as a consumer. If any term is found to be unfair under the Consumer Rights Act 2015 or any other applicable legislation, that term will not be binding on you to the extent it is unfair, and the remaining Terms will continue in full force and effect.
If we cannot resolve a complaint to your satisfaction, you may be able to refer the dispute to an Alternative Dispute Resolution (ADR) scheme or the EU Online Dispute Resolution platform (if applicable). Please contact us in the first instance at [email protected].
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
Subject to Section 20.3, you and Flaxbot irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.
If you are a consumer resident in Scotland, Northern Ireland, or any other jurisdiction, you may also have the right to bring proceedings in the courts of your place of residence. Nothing in these Terms affects your rights as a consumer to rely on mandatory provisions of the law of your country of residence.
Before initiating any formal proceedings, we encourage you to contact us at [email protected] so that we can attempt to resolve any dispute informally. We will endeavour to respond to all complaints within 14 business days.
We may update these Terms from time to time to reflect changes in our Services, business practices, or applicable law. When we make material changes, we will:
Your continued use of the Services after the effective date of any revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services and close your Account. If you are on a Paid Plan and do not agree to material changes, please contact us at [email protected] within 30 days of notice and we will consider your position in good faith.
These Terms, together with our Privacy Policy and any other policies or agreements expressly incorporated by reference, constitute the entire agreement between you and Flaxbot with respect to the Services and supersede all prior agreements, representations, and understandings.
If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed from these Terms. The remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Flaxbot.
You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. Flaxbot may assign these Terms or any rights hereunder to any affiliate, successor, or acquirer of all or substantially all of our business or assets, without your consent.
Flaxbot will not be liable for any failure or delay in performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, power failures, internet outages, or failures of third-party infrastructure or data providers.
Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between you and Flaxbot. You have no authority to make or accept any offers or representations on our behalf.
Any notices or communications from you to Flaxbot under these Terms must be sent by email to [email protected]. Notices from Flaxbot to you will be sent to the email address associated with your Account or published on our website.
These Terms are written in English. In the event of any conflict between the English version and any translation, the English version shall prevail.
If you have any questions about these Terms and Conditions, please contact us:
Flaxbot LtdWe aim to respond to all enquiries within 5 business days.
